Alert Regarding Fake Messages and Calls Related to Prizes from Genze

Genze does not send any emails, WhatsApp messages, or calls requesting payments from customers for prize money. The company does not run any such schemes. If you receive any communication claiming to be from Genze and asking for payment in exchange for a prize, do not respond. Genze will never ask customers to transfer money to any individual or specific bank account. Please avoid engaging with such messages or calls and never share sensitive details like your bank account or credit card information.

Genze is not responsible for any financial loss caused by scammers and will not compensate for such incidents. Stay cautious and report any suspicious communication.

Fraud Protection & Liability Disclaimer

Genze is not liable for any third-party fraud or unauthorized transactions conducted outside official Genze channels (website, official customer support email).

Genze will never ask for OTPs, passwords, or sensitive banking details.

Customers should report any fraudulent activities to cybercrime authorities.

Additional Fraud Protection:

Genze does not charge extra fees for prepaid orders upon delivery. If a delivery agent requests additional payment, customers should report the issue directly to the courier company. Genze is not liable for refunds in such cases.

SHIPPING & DELIVERY DELAYS

If delivery attempts fail due to incorrect addresses or unavailability, re-shipping charges may apply.

Genze is not responsible for delays caused by natural disasters, pandemics, courier strikes, government restrictions or any unforeseen circumstances.

Customers should track their orders via the provided tracking link and contact the courier company directly for updates.

PRODUCT WARRANTY & AUTHENTICITY

If applicable, some product categories may come with a manufacturer’s warranty. Customers should refer to product details or contact support for warranty claims.

Genze does not guarantee results for personal care, skincare, or nutraceutical products, as individual results may vary.

Privacy & Data Security

Genze does not share customer data with third parties without consent.

Customers should report any unauthorized access or misuse of their account immediately.

CUSTOMER CONDUCT & ABUSE POLICY

Abusive, threatening, fraudulent or any kind of inappropriate behavior towards customer support will result in service refusal or legal action.

Genze reserves the right to refuse service to customers who violate ethical business conduct.

Fraud Prevention & Chargebacks
Any fraudulent transactions, including unauthorized chargebacks, will be investigated. Genze reserves the right to blacklist such accounts from future purchases.
If a chargeback is filed without first contacting Genze support, the customer may be restricted from making future purchases.
Product Usage Disclaimer
Genze products are meant for external/personal use only (where applicable). The brand is not liable for misuse or failure to follow usage instructions.
Nutraceuticals and skincare products should be used as directed. Always consult a professional for allergies or medical conditions before use.
Third-Party Logistics Liability
Once an order is handed over to a third-party courier, Genze is not liable for delays or damages caused by the courier service.
Customers must contact the courier for transit-related queries.
Social Media & Reviews Policy
Fake, defamatory, or misleading reviews about Genze will be reported and may result in legal action.
Genze reserves the right to moderate/delete inappropriate comments on its social media pages.
Bulk Orders & Resale Policy
Bulk purchases are for personal use only. Reselling Genze products without authorization is strictly prohibited.
Unauthorized resellers found misrepresenting the brand will face legal consequences.
Force Majeure Clause
Genze is not responsible for service interruptions or order delays due to natural disasters, strikes, government restrictions, or unforeseen circumstances beyond our control.
Affiliate & Influencer Disclosure Policy
Any individual or entity promoting Genze as an affiliate, brand ambassador, or influencer must disclose their relationship with the brand.
Genze is not responsible for any false claims made by third-party promoters.
Legal Jurisdiction Clause
Any disputes arising from purchases or interactions with Genze will be governed by the laws of [Your Country/State].
Legal proceedings, if necessary, must be conducted in the courts of [Your City/Region].
Fake Website & Scam Awareness Clause
Genze only operates through its official website [insert URL] and verified social media pages.
Any purchases made from unauthorized third-party websites or social media pages will not be eligible for refunds, returns, or support.
Subscription & Auto-Renewal Policy (if applicable)
If Genze offers subscriptions, clarify billing cycles, renewal terms, and cancellation policies to prevent disputes.
Customers must cancel before renewal dates to avoid automatic charges.
Ethical & Environmental Responsibility Statement
Genze is committed to ethical sourcing, cruelty-free products, and sustainable packaging (if applicable).
Customers are encouraged to recycle packaging responsibly.
AI-Generated & Third-Party Content Policy
If your website, chatbots, or customer service use AI-generated responses, clarify that Genze is not responsible for inaccuracies in AI-driven content.
Customers should always refer to official policies and customer support for final clarifications.
Wholesale & B2B Purchase Policy (If Applicable)
Wholesale orders have different return, refund, and exchange policies from retail purchases.
Bulk buyers must sign a separate contract for terms, pricing, and responsibilities.
Age Restriction Policy
If any of your products (nutraceuticals, cosmetics, etc.) are not suitable for minors, state that only customers above a certain age can purchase them.
Parents/guardians are responsible for purchases made by minors.
Loyalty Program & Reward Points (If Applicable)
If Genze has a loyalty program, clarify terms like point expiration, redemption limits, and non-transferability.
Fraudulent or abusive use of the loyalty program will result in account suspension.
Emergency Product Recall Policy
In case of an urgent product recall due to safety concerns, Genze reserves the right to withdraw or discontinue any item.
Customers will be notified via email/SMS and instructed on proper return or disposal.
Employee & Vendor Conduct Policy
Genze ensures that all employees, delivery agents, and vendors follow ethical business practices.
Any fraud, harassment, or misconduct by third-party service providers should be reported immediately.
Compliance with International Regulations (If Selling Globally)
Genze products comply with local health, safety, and import/export regulations.
Customers ordering from outside [Your Country] should check local laws before purchasing.
Intellectual Property & Copyright Protection
All logos, brand names, website content, images, and product designs belong to Genze.
Unauthorized use, reproduction, or resale of Genze’s intellectual property may result in legal action.

LEGAL JURISDICTION & DISPUTE RESOLUTION

All disputes will be subject to the jurisdiction of the courts in [Your Business Location].

Customers are encouraged to seek resolution through mediation before legal proceedings.

For further assistance, contact our customer support team at care@genze.com.